Last Updated: November 5, 2026
When you contact Runwell Durham Drainage Company, share the details needed to discuss your drainage enquiry: how to reach you, the location of the property and what you want assessed. A description of when water appears and where it goes is usually more useful than personal background.
Property information and photographs
A wide photograph may help explain a wet area, outlet or access constraint. Keep the frame on your property where possible. Avoid including people, vehicle plates, account information or the interior of neighboring homes. Share property documents only when they are relevant to a scope or responsibility question.
How enquiry details relate to the work
Information supplied for an enquiry may be used to discuss the property, prepare or coordinate an assessment and define a proposed scope. Where a contractor needs property or access information to assess or carry out agreed work, provide only the details relevant to that task. Do not include payment card details or sensitive personal information in a general project description.
Tools and forms
The rainfall calculator and drainage planner calculate their results in your browser. They do not require your name or telephone number.
The estimate form asks for the service or situation, the property ZIP code, your name, a telephone number and, if you choose, an email address and a description of the problem. When you send it, those details, the page you sent it from and a general note of how you reached the site go to Runwell so the enquiry can be answered. The form uses Cloudflare Turnstile to check that a person is sending it. Turnstile may process technical information such as your IP address and browser details for that check. If you prefer not to use the form, call the number on the contact page.
Questions about information you shared
Contact Runwell and identify the enquiry you mean. Describe what you want corrected or clarified without repeating sensitive information unnecessarily. This notice concerns the contact and planning features available on this site.